What does website maintenance include?

We agree the updates, backups, checks and support you need. The proposal sets out what is included in ongoing support and what is quoted separately.

Can I still update my content?

Yes. You keep access to your website and can continue publishing. We agree how to coordinate changes so they do not conflict with updates or other work.

What happens if something goes wrong?

We investigate the cause and prioritise the response based on its impact. Support hours, response times and emergency procedures are agreed in the proposal before work begins.

How much does it cost, and which level is right for me?

The cost depends on your platform, integrations, how important the website is to sales and the volume of changes. We assess it and propose support with clear activities and costs.

Does it include new features?

Routine changes can be included in the agreed workload. A new feature, integration or rebuild is quoted separately before implementation.

What happens if we stop working together?

We clarify ownership of accounts, access and handover at the start. The contract sets out termination terms and what will be handed over.

WEBSITE MAINTENANCE

A website you can rely on.

Maintenance, support and improvements for your website. We look after how it works and the changes your business needs, with clear responsibilities and priorities.

Let's talk Compare support levels

WHAT WE LOOK AFTER

More than software updates.

Your website should stay useful for customers and easy for your team to manage.

Functionality: We check important customer journeys: pages, forms, orders and integrations.
Updates: We plan updates and check the affected features afterwards.
Security and recovery: We agree security checks, backups and a recovery process.
Improvements: We prioritise content, performance and usability changes within the agreed scope.